​What information is collected?

 

We may collect and process the following information:

• Name, address, email address and phone number

• Details you provide when making an enquiry or booking a service

• Information relating to your pets and their care requirements

• Messages and communications between you and Hols Pets

• Website usage data, including IP address and browsing behaviour

​

How your information is collected

​

We collect information when you:

• Submit a contact form or enquiry

• Book or request services

• Communicate via email, phone or WhatsApp

• Use or browse our website

• ​

Why your information is collected

 

We use your information to:

• Provide and manage pet care services

• Communicate with you regarding bookings and updates

• Send service-related information and updates

• Maintain records for insurance and business purposes

• Improve our website and services

We will only use your information where we have a lawful basis to do so.

​

How your information is stored

​

Hols Pets is hosted on the Wix.com platform. Your data may be stored through Wix’s secure servers, databases and applications. We take appropriate steps to protect your personal data and ensure it is handled securely.

​

Sharing your information

​

We do not sell or share your personal information with third parties for marketing purposes.

Your information may only be shared where necessary to:

• Provide services (e.g. with trusted team members such as Juliet and Anya)

• Comply with legal obligations

• ​

Payments

​

If payments are made online, they are processed through secure third-party payment providers in accordance with PCI-DSS standards.

​

How we communicate with you

 

We may contact you via:

• Email

• Telephone

• WhatsApp

• Text message

 

This is for:

• Booking confirmations

• Service updates

• General communication relating to your pets

• ​

Cookies and website tracking

 

Our website may use cookies and similar technologies to improve user experience and analyse website performance (e.g. Google Analytics). You will be given the option to accept or decline cookies when visiting the site.

​

Your rights

​

Under UK data protection law, you have the right to:

• Request access to your personal data

• Request correction of inaccurate information

• Request deletion of your data

• Withdraw consent where applicable

​

To do so, please contact:
info@holspets.com

​

Data retention

​

We will only keep your information for as long as necessary to provide our services and meet legal or insurance requirements.

​

Changes to this policy

​

We reserve the right to update this policy at any time. Any changes will be posted on this page.

​

Contact

​

If you have any questions about this policy or how your data is handled, please contact:

Holly at Hols Pets via email: info@holspets.com